Shipping policy
Do you provide free shipping?
Yes, we offer free shipping for all orders within India.
Do you offer Cash on Delivery?
Yes, we do. However, please note that for COD orders, our Customer Service Team will contact you to confirm your order and address. Your order will be shipped only after validation. If we are unable to reach you by phone within 3 days, we will cancel your order.
Please note, if a Cash on Delivery order is rejected upon delivery, we will not be able to offer Cash on Delivery as a payment option for future orders. We do not charge a shipping fee, and any costs incurred due to rejected COD orders are covered by us. We kindly ask that you avoid rejecting COD orders unless absolutely necessary.
COD is not applicable on customised orders.
Do you ship internationally?
We're so glad you asked, but currently, we can only offer delivery services within India.
Can I exchange/return a product?
Love and care goes into every Babies of Wonder product, however, we understand that sometimes you might need to exchange/return a product. Orders may be exchanged/returned within 7 days of order receipt provided they meet our eligibility criteria.
What are the criteria for exchange/return items?
For an item to qualify for an exchange/return, it must be unused, unwashed and in its original condition as when received, with all original packaging and tags intact. All orders must be accompanied with an order number and record of sale. Additionally, the exchange/return request should be made within 7 days of receipt.
Which items cannot be exchanged/returned?
Customers shall not be entitled for an exchange/return for the following products:
- Masks, socks, stockings, undergarments, accessories
- Hand-printed products may exhibit charming variations that do not affect the overall design or style
- Made-to-order and personalised garments and accessories are crafted to your specific preferences, making them unique and bespoke. Due to their customised nature, these items cannot be exchanged/returned
- E-gift cards, free gifts or promotional items
When can I expect my refund?
Once the return is accepted, we'll send a confirmation email. The refund will be processed within 14 working days to your original method of payment (except COD). Please allow up to 5 additional working days for the refunded amount to reflect in your account. Please note that during busy promotional seasons, this process might take a little longer.
How will refunds be processed for Cash on Delivery payments?
For Cash on Delivery orders, we will collect your bank details during the refund process. Please send us an email with your bank account details at hello@babiesofwonder.com. It's important to ensure that the information provided is accurate. Please be aware that Babies of Wonder does not verify bank account numbers and cannot be held responsible for funds transferred to an unintended recipient.
Please note that refunds for Cash on Delivery orders will be issued via bank transfer only.
Should you have any queries or concerns, please feel free to contact our Customer Service team. Happy shopping at Babies of Wonder!